Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Installed ONLY by a qualified electrician and accompanied by Certificate of Compliance (COC) to be included with your package return. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as cabling, accessories, battery boxes or rails & brackets cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Deep cycle / Gel batteries
- Downloadable software products
- Any computer hardware, WiFi dongles or software
To complete your return, we require a receipt or proof of purchase & a Certificate of Compliance (COC).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Software that has been opened and registered.
- Any item not in its original condition, original packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@shop.justenergy.co.za
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to admin@shop.justenergy.co.za and send your item to: 47 Peperboom Street, Kuilsriver, Cape Town, 7580.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 47 Peperboom Street, Kuilsriver, Cape Town, 7580.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@shop.justenergy.co.za or 021 110 0356 for questions related to refunds and returns.